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Job Summary
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Between $16.15 and
Per Hour
Position range in Alaska $14.09 - $22.79 Per hour
Customer Support Associate Conduent Occupation: Customer Service Representatives
Location: ANCHORAGE, AK - 99508 Positions available: 10
Job #: 538125
Updated: 8/14/2021 Expires: 8/13/2021
Source: AlaskaJobs Site: AlaskaJobs Agency Job ID: 37973

Vets Medallion Award
Vets Medallion Award Year Award Action
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Job Requirements
Job Properties
Job Description


**Candidates Must reside near Anchorage. This position is remote for the foreseeable future, however employees will be expected to work at the site once we are cleared to return to the office.


Qualified Candidates will have some experience in a medical office or claims processing type of position. There is little customer contact in this position, as you will be responsible to primarily processing and reviewing suspended medical claims, logging appeals, and returning calls to providers regarding claims and appeal status’.  
Our team is small and independent, however the opportunity to grow your career within the department and Conduent as a whole is yours for the taking. Moving up within the organization is something we pride ourselves on.


Job Track Description: 

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile 

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge 

  • Has developed skills in a range of processes, procedures, and systems.

Business Expertise 

  • Integrates teams for the best outcome and achievement of company goals.


  • Impacts a team, by example, through the quality service and information provided.
  • Follows standardized procedures and practices.
  • Receives regular, but moderate supervision and guidance.


  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving 

  • Ability to problem solve without supervisory approval.
  • Evaluates and selects solutions from established operating procedures.

Interpersonal Skills 

  • Exchanges information and ideas effectively.

Responsibility Statements 

  • Captures and validates more complex data.
  • Pre-adjudicates documents and corrects data.
  • Researches and examines issues and ensures information is available for next steps.
  • Conducts extra searches to extract accurate data and inputs the same.
  • Completes assignments using multiple source documents to verify data.
  • Follows up on pending research documents.
  • Returns electronic data forms to the customer for additional information.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Employer Research

Is a Private Sector employer

Company Profile:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. 
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
10,000+ employees

Location/Work Site Information
Address: 1835 S BRAGAW ST STE 200, ANCHORAGE, AK 99508

Work At Home option:   No
Public Transportation Accessible:   Yes
Location/Work Site Industry (NAICS):   Computer Facilities Management Services (541513)
Cost of Living:   View cost of living information based on this location

Compensation and Hours
Salary Range: $16.15 - $18.00 Hour DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
Hours per Week:

View what local employers are paying Customer Service Representatives

Work Experience
Minimum Experience Required: 6 months
Education and Training
Minimum Education Level Required: High School Diploma or Equivalent
Required License/Certification: No

Related Education Opportunities
Skills Required
View typical Tools and Technology skills used by Customer Service Representatives

Other Skills
Special Software/Hardware skills needed: No

Specialized Job Requirements
Minimum Age Requirement: 18. Reason for Age Requirement: Hours of Work.

Occupation Information
  Customer Service Representatives
Other Matching Jobs:   View other jobs available for Customer Service Representatives
Other Related Jobs:   View other jobs available for occupations related to Customer Service Representatives
Job Distribution:   View the distribution of jobs for Customer Service Representatives
Supply and Demand:   View the competition for Customer Service Representatives
Future Employment Outlook:   View the employment and future employment outlook for Customer Service Representatives
Other Employers:   View the largest local employers of Customer Service Representatives

Jobs Available

This section shows the number of job openings and green jobs advertised online in Anchorage, Municipality of, AK for Customer Service Representatives and for the related occupational group of Office and Administrative Support Occupations on September 21, 2021 (Jobs De-duplication Level 2).
There were 84 job openings and 1 green jobs advertised online in Anchorage, Municipality of, AK for Customer Service Representatives on September 21, 2021. There are also 492 job openings and 7 green jobs advertised online for the related occupation group of Office and Administrative Support Occupations in Anchorage, Municipality of, AK on September 21, 2021.
Source: Online advertised jobs data

Career Ladder
Personal Requirements
Nature of the Work
Importance View what is typically important in a job to Customer Service Representatives
Work Activities:   View typical work activities for Customer Service Representatives
Tasks:   View the specific tasks commonly performed by Customer Service Representatives
Working Conditions:   View the typical working conditions for Customer Service Representatives
Tools and Technology Skills:   View the tools and technology generally used by Customer Service Representatives
Occupational Videos:   View a short video about Customer Service Representatives

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